Cancellation & refund policy

This policy explains how you can cancel services purchased from Nadia's Travels LLC (doing business as Nadia Tours) and when you are entitled to a refund. It forms part of our Terms of service. If your written quote or invoice states different cancellation terms for a specific service, those terms apply to that service.

Inquiries are free

Sending a trip inquiry or contact message is free. Nothing is charged, booked or reserved until you accept a written quote and pay for it.

Our fees are for our work

Our fees, listed on our Pricing page, pay for the research, planning and booking work we do for you. They are separate from the price of flights, hotels and other travel services, and they are shown separately on your quote. By paying a quote or invoice, you confirm that you have read this policy.

Travel consultations

• You can reschedule a consultation once at no charge, or cancel it for a full refund, up to 24 hours before the scheduled time.
• Consultation fees are non-refundable once the consultation has taken place, or if you cancel with less than 24 hours' notice or do not attend.

Travel planning service fees

• Before planning work begins: if you cancel within 48 hours of payment and before we have started work on your trip, you receive a full refund of our service fee.
• After planning work has begun: service fees cover work already performed and are non-refundable, except that we refund the portion of the fee for any part of the service we have not yet provided.
• If we cannot deliver: if we cancel, or cannot provide a service you paid for, you receive a full refund of the fee for that service.

Flight and hotel booking fees

• Flight booking fees are charged per passenger (per ticket), and hotel booking fees per reservation. They pay for our work finding and booking the travel, not just for processing your payment.
• Booking fees are non-refundable once the ticket is issued or the reservation is made. This applies even if you cancel within an airline's 24-hour cancellation window, or if the airline or hotel later cancels or changes your booking. Any airfare or hotel refund the supplier or the law provides is still refunded to you in full.
• Change fees are charged per change, are non-refundable once the change is made, and are in addition to any supplier change fees or fare differences.

Flights, hotels and other supplier services

• Airfare, accommodation and other travel services are provided by third-party suppliers. Cancellations, changes and refunds for these are governed by each supplier's fare rules and policies, which we share with you before you book.
• Many fares and rates are non-refundable or carry change fees. Where a supplier allows a refund or credit, we will request it for you and pass on the full amount the supplier refunds.
• If an airline cancels or significantly changes your flight and you choose not to travel or accept an alternative, you are entitled to a refund of the airfare, taxes and airline fees under U.S. Department of Transportation rules. Where we collected the airfare, we refund it within 7 business days of receiving the airline's confirmation. Where the airline charged you directly, the airline refunds you.
• If any other supplier cancels or significantly changes your arrangements, we will help you seek the refund, rebooking or credit the supplier offers.

Changes to your trip

We will do our best to accommodate changes. Any supplier change fees or fare differences are passed on at cost, and we tell you our change fee before making the change.

How to cancel or request a refund

Email hello@nadiatour.com or call +1 (817) 382-9994. Please include your name, your inquiry or invoice reference, and the services you want to cancel. A cancellation takes effect when we receive it, and we confirm every cancellation in writing.

How refunds are paid

Approved refunds are issued to the original payment method within 5 to 10 business days of approval. Your card issuer may take additional time to show the credit. Refunds of supplier amounts we collected are sent within 5 business days after we receive them from the supplier, and airfare refunds for cancelled or significantly changed flights within 7 business days as described above. Charges and refunds appear on your statement as NADIAS TRAVELS LLC.

Travel insurance

Because many travel costs are non-refundable, we strongly recommend travel insurance that covers trip cancellation and interruption.

Questions or billing concerns

If you have a question about a charge, please contact us before disputing it with your card issuer. We keep a record of each quote you accept and the services we provide, and we usually resolve billing questions faster than a card dispute. Nothing in this policy limits any refund you are entitled to by law.